Monetu Finance Complaint Handling Process
At Monetu Finance, we are committed to transparent and accountable complaint handling. Our dedicated process ensures that all consumer complaints are received, acknowledged, and addressed effectively.
How may we contact you?
• Telephone: 061 270 9300
• Email: customercare@monetu.com.na
We aim to resolve complaints within 30 business days from the date all required information and supporting documents are received.
If you have completed our complaint process and remain unsatisfied, you may escalate your concern to NAMFISA by calling 061 290 5134. Please provide NAMFISA with:
• A copy of the written complaint you submitted to Monetu Finance
• Any written feedback received from Monetu Finance
• Any relevant supporting documents
Complainants can complete the Customer Complaint Form and submit it to Monetu Finance.
Fraud Hotline:
+264 61 275 4320/275 4321
Location
2 Keller Street Windhoek
Tel: 061 270 9300
PO Box: 11363 Windhoek, Namibia